My deepest apologies are in order. To all of those people that have been patiently waiting for their orders to be completed: I am honestly sorry for the length of time it has taken me – or length of time it is taking me to finish. I did not expect that 2013 would be as successful as it has been but it has come at a price. I am overwhelmed and exhausted. Nevertheless, I am still committed to build the best carbon fiber Greenland paddles and I will not simply give up because it got hard. I am making a major investment to change my method which I will describe in detail at a later date. I am sorry for not being more responsive to your inquiries or accurate in my estimates on deliveries. I finally did an accurate time study to try and pin down where I was running into bottlenecks. I didn’t expect to discover that I had 33 hours into each paddle. It just never seemed like it took that long but it does when all the numbers get added up. A final note which needs to be addressed: Over the last several years, it may have seemed as if Christopher Crowhurst and I were in business together or that there was some formal arrangement between us. That was not the case. His affiliation with my company was that of a fellow enthusiast and friend. This relationship has become strained in recent months because he has been receiving emails and other messages from some customers wondering about their order status. I think there is the assumption that Christopher is a contact for Novorca. This is not the case. I respectfully ask that you please do not contact Christopher regarding Novorca business. We both appreciate your cooperation.
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